Hillhaven Assisted Living, Nursing, and Rehabilitation Center (Hillhaven) in Adelphi, MD, earned a deficiency-free survey for its Skilled Nursing community as administered by the Maryland Department of Health: Office of Health Care Quality on October 6, 2021. Hillhaven has an established history of scoring among the top in the state with deficiency free surveys. In August, the community received a second consecutive deficiency free survey for its Assisted Living community.
"The staff members at Hillhaven have exceeded all expectations by applying special attention to detail and focusing on their commitment to deliver impeccable care to their residents, an incredible accomplishment in today’s environment,” said Chris McGee, Meridian Senior Living Vice President of Operations. “I am amazed with each staff member’s concerted effort and how they take the community’s mission to heart to enrich the lives of their residents and families; thus, raising the bar in senior living."
The state of Maryland's inspection for deficiencies is a thorough and lengthy process. For a skilled nursing community to achieve a deficiency-free survey, all services provided at the facility must meet or exceed all state and federal standards. A deficiency-free survey in Maryland's rigorous inspection is exceptional and indicates a high level of service at a senior living community.
The Maryland Department of Health inspects senior living communities periodically to evaluate their services and systems in place and oversee fulfilment with federal and state laws and regulations. In a three-day process, inspectors arrive unannounced to assess the facility and evaluate compliance with regulations governing areas including policies and procedures, resident care, quality of care and quality of life, medication administration, medical records, kitchen sanitation, staff competencies, dietary needs, equipment, safety, and overall wellness of the community. The community is awarded a deficiency-free survey when all these regulations are met.
Receiving a deficiency-free state survey means that residents at Hillhaven can expect the highest level of care in a secure environment, which is key when families are selecting a senior living community for their loved one. Furthermore, Hillhaven provides all the benefits that communal living offers including socialization, safety, stress-free living, active lifestyles, and eating well.